Modern, integrated system for managing customer flow and service processes.
QUEUE MANAGEMENT SYSTEM + MULTIMEDIA INFORMATION
An innovative solution designed to streamline the flow of clients, patients, and visitors. It allows for a clear and elegant presentation of buildings and interior layouts, with the option to add customized layers—such as 3D walkthrough photos, technical installations, equipment, and more.
In medical facilities, the system acts as a unified communication platform that significantly improves the quality of patient service and overall user experience.
QUEUE MANAGEMENT MODULE – key benefits:
Efficient use of time, staff, and resources
Priority settings for different service types
Clear, real-time information for patients
Attractive and readable visual presentation of all service data
USER COMFORT
Intuitive and user-friendly interface with clear navigation
Modern, antibacterial kiosks to reduce the risk of infection
Ability to print a ticket or receive it as an SMS
Individually configurable display content for each screen (e.g., lobby or doctor’s room)
Doctor-friendly widget for seamless integration with medical software – no need to switch between applications
INTEGRATION OPTIONS
The system can work independently or be fully integrated with the medical information system used in the facility. Integration allows patient flows to be based on scheduled appointments, improving service continuity and data security. It also eliminates long queues and gives hospital staff full control over documentation and patient movement.
EXAMPLE WORKFLOW
FACILITY MONITORING & VISUALIZATION
VISUALIZATION – Provides a clear and aesthetically pleasing overview of buildings and room layouts, with the option to add interactive content.
NAVIGATION – Helps clients or patients quickly locate the right room, office, or staff member assigned to a specific space.
WAYFINDER MODULE – indoor navigation
This application allows users to easily find the way from point A to point B (e.g., a lab, clinic, or office) on any floor of the building. The system displays the route visually with map animations, along with step-by-step instructions such as entering elevators, staircases, or exiting the building.
Main features:
Switch between building floors
Send navigation instructions via SMS
Clear presentation of room locations and staff assignments
Interactive guidance and step-by-step path visualization
DEVICE & PERSON TRACKING MODULE
Add contextual layers to the facility map for different object types
Real-time device status queries with on-map visualization
Integration with various sensors and building infrastructure
Support for RTLS (Real-Time Location Systems) for enhanced asset tracking
