In the world of modern business, not only the exchange of information but also the proper quality of this process is essential. A company that adheres to the latest communication standards gains customer trust, becomes visually appealing, and gains organizational strength. Therefore, in times when the work environment is shifting towards the "Anywhere Workplace," technological solutions are needed to ensure the highest comfort for remote interpersonal communication. This allows companies to reduce costs, simplify administration, integrate their branches, facilities, or remote workplaces.
 

Proper communication both internally and externally enhances organizational culture, mutual understanding, and credibility. The ability to communicate smoothly and comfortably in the work environment also enhances employee efficiency, stimulates creativity, motivates, and builds relationships. These communication criteria were fundamental to the creation of the Unified Communications concept developed by innovaphone AG. The need for unification arises from the demands of the modern business world, where employees and business partners exchange information "online" in an atmosphere that ensures the highest communication standards. Unified Communications solutions also impact process optimization in companies, improving accessibility, and increasing employee productivity, resulting in financial and reputational benefits.

Unified Communications combine various communication channels, ranging from basic voice and video to advanced conferencing services. It all begins with the telephone system, which forms the basis of any communication solution. innovaphone AG offers a PBX (Private Branch Exchange) network for both internal and external communication. It combines standard IP telephony features with comprehensive UC solutions while maintaining the highest security standards. It is simple and user-friendly—just a few mouse clicks enable optimal communication using various devices such as desk phones, mobile phones, or Software Phones. PBX integrates various Unified Communications elements into a transparent and easy-to-use user interface, ranging from traditional IP telephony to audio and video conferences, videotelephony, voicemail, and click-to-call functionality. This allows for effective communication regardless of location and circumstances—whether in the office, working from home, or on the go.

Among the essential components of modern communication solutions is video transmission, carried out in a technical standard that ensures not only smooth transmission but also the ability to receive and interpret the reactions of the conversing parties. This allows participants to enhance their message through nonverbal communication attributes. An excellent solution in this regard is innovaphone Video—an easy and effective application that enables video conferencing, ad-hoc video calls, three-party conferences, and large scheduled conferences with video transmission. Complementing video conferencing is the ability to collaborate simultaneously among teams/employees across different locations. The Application Sharing feature allows users to work together on documents by sharing their content, which is especially crucial in many professions. Unified Communications also includes the well-known Chat, which, in some situations, proves to be more practical than a phone call.

Unified Communication also involves the Presence feature, which informs about the user's availability status. It collaborates with the Office Integration application, ensuring smooth and efficient communication. The availability status information from all used devices is collected in one comprehensive presence information and displayed transparently to all users. As a result, a Unified Communications user can choose the appropriate form of communication based on the login status of colleagues and business partners.

An incredibly useful UC solution is the Call Me Button, integrated with the website. This button enables direct contact with a company employee with a single mouse click, e.g., in the case of a Support Hotline or an online store. Classic features such as Fax or Voicemail can also prove helpful in business communication but are handled remotely. If we need to send documents via fax while traveling, we can do it remotely from our own computer using Mail-to-Fax communication. Similarly, we can use voicemail and receive messages on a computer or in the email. In many remote work situations and circumstances, it is clear that mobility and flexibility are essential for efficient and comfortable communication. Even when "on the move," innovaphone AG, as part of the Unified Communications concept, offers ready-to-use mobile solutions that improve communication quality.

Unified Communications, therefore, encompasses a broad range of options and functions that respond to the latest expectations of companies, their customers, and employees. By using individual UC modules, it is possible to design a mature, flexible, and complete communication and collaboration solution tailored to the needs of many industries that are evolving towards the "Anywhere Workplace." The privilege of choosing communication means, communication channels, and even workplaces is an entirely new world of possibilities offered by the latest technology.

For more details on individual modules, visit the innovaphone AG website (link below)